We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@huafit.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@huafit.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items

Unfortunately, we cannot accept returns on Final Sale or Clearance items, or gift cards. Regular sale-priced items remain eligible for returns in accordance with our 14-Day Money-Back Guarantee.

Incorrect Shipping Information

If a customer provides incorrect or incomplete shipping information that results in a failed or delayed delivery, certain shipping carriers may allow a redelivery request. In such cases, the customer will be responsible for any additional redelivery or shipping fees incurred.

If the customer cannot be contacted for an extended period of time and the shipment exceeds the carrier’s holding period, resulting in the package being abandoned or destroyed, the customer shall bear full responsibility for the loss. No refunds or replacements will be issued in such circumstances.

 

Health & Measurement Disclaimer

Our smartwatches include health monitoring features . Please note that these measurements are for reference purposes only and are not intended for medical use or diagnosis.

The data provided by the device should not be used as a substitute for professional medical equipment or advice. If you have any health concerns or medical conditions, please consult a qualified healthcare provider and use certified medical devices.

We are not responsible for any consequences resulting from the use of this data for medical purposes.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at service@huafit.com.

If your return is accepted, we will provide the return instructions and the complete return address before you send your package.

For returns due to personal reasons, the customer is responsible for the return shipping cost. Customers may choose their preferred shipping carrier and purchase the return shipping label directly.

Return destination: Shenzhen, China.

Please note that return shipping costs are separate from any original shipping charges paid at checkout. Original shipping charges are non-refundable unless otherwise required by applicable law.

The complete return address and shipping instructions will be provided after your return request is approved.

The product must be returned in resellable condition, complete with product, packaging, accessories, instruction manuals and any other items included with the original delivery.
And you must provide us with the shipping tracking number, the specific reason for the return and your order number.
Items that are marked as final sale or clearance are not eligible for return unless defective.

If you have any questions or concerns, please do not hesitate to contact us:
 service@huafit.com.